Book your holidays with pleasure & serenity
Like this summer, all accommodation providers and managers have put in place special conditions for postponement and / or cancellation free of charge. Some even offer cancellation insurance that takes into account the “Covid” cause on presentation of appropriate proof. On the other hand, the disinfection of furnished tourist accommodation, hotels and tourist / prestige residences is governed by protocols and good practice guides that accommodation providers apply.
From owners, customer services of accommodation providers / tour operators or directly on their websites.
The Sybelles ski area has put in place a commercial policy adapted to the situation that we all face. As part of the purchase of a ski pass on our website, the customer being unable to consume his service purchased in advance because of Covid-19 (illness or inability to travel), the latter may have a postponement if not a free cancellation.
Our special covid-19 general sales conditions
Your ski lesson
all the ESF / ESI ski schools and independent instructors have defined a flexible commercial policy. For any reservation subject to cancellation due to COVID-19, the total amount paid will be – on presentation of a supporting document such as a medical certificate or a copy of an institutional decision – postponed if this is the case – possible, otherwise reimbursed.
Wearing a mask will be mandatory for the instructor and children over 11 years old only during gatherings. The bibs will be disinfected as well as the surfaces of the children’s clubs.
From ski schools and instructors in Les Sybelles
Your ski equipment rental
Les Sybelles ski equipment rental companies have set up special conditions for free cancellation (some up to 48 hours before the 1st day of skiing) or postponement of the order. When you remove your equipment, sanitary protocols for circulation and disinfection of the equipment will be applied by the skiman.
Go to the websites of your favorite brands if not to your reference store.
The activity providers of the Sybelles resorts adapt for the enjoyment of all and ensure the programming of their sports, recreational or even coaching activities. A principle of pre-booking activities is therefore proposed. A limit on the number of participants per activity session is guaranteed. The equipment used is disinfected between each use.
From service providers and resorts tourist offices
Infrastructures / Transport
To welcome you in the best conditions, the infrastructures of the Sybelles stations apply the sanitary rules of the Ministries of Health and Labor (distancing, wearing a mask, direction of movement, provision of hydroalcoholic gel, disinfection of the equipment used and contact areas). Pre-booking in daycare centers and participation in supervised activities should be favored. For transport (station shuttles and station / station shuttles, wearing a mask is mandatory as in any public transport.
From tourist offices, reception facilities and transporters.
Our commitments for your holidays in Sybelles
For the health of all
Because your health and well-being are our primary concerns and because mountain vacations remain a pleasure, health rules are in place in all French ski resorts. Residence managers, accommodation providers, ski lift companies, ski schools, carriers, equipment rental companies, tourist offices and activity providers are all mobilized against COVID-19.
Discover in detail the commitments of mountain professionals to ensure your health and ours: click here
Wearing a mask: a responsible action
As part of the barrier gestures that we use every day in our daily life, the wearing of a mask is until further notice mandatory in all regrouping, gathering and waiting areas in French stations. As a carrier (and therefore governed by the Ministry of Transport), the companies operating the Sybelles ski area have an obligation to ensure the safety of our travelers. The mask should only be worn in the queues and on the ski lifts. The 393 ha of the ski area are to be (re) discovered without a mask to enjoy the good, pure mountain air, beautiful landscapes and to ski in complete freedom.
Protected contact zones
Ticket offices, ski-lift poles, chairlift safety barriers, automatic lift pass collection terminals, etc. The Sybelles ski area has protected all contact areas during your transport on our ski lifts and in our waiting areas by the company Clear Protect Zone. Thanks to a process already used for many years in hospitals and pharmaceuticals, without allergic or dermatological risk, viral cells (coronavirus, influenza, gastro) are destroyed over a guaranteed period of 1 year. Resistant to cold (-40 ° C) and bad weather, the Sybelles ski area is the very first area in France to provide this equipment to protect you and its teams.
See the Maurienne TV report at 3: 07mn
During your holidays, the Sybelles ski area and the 6 resorts maintain their daily activities and events. Prefectural and government directives are applied in order to guarantee distance, barrier gestures, a number of participants respecting the directives as well as a principle of pre-registration for certain activities / workshops offering supervision. Santa Claus on the slopes and in the resorts, the 6 beautiful mascots and so many other surprises await you!
Visit the tourist office websites and the Sybelles Agenda section to find out more.
October, 2nd 2020